You must first register your thermostat under the configuration tab in either a browser or the Command Center. The information you used to register your device will be your login for the CloudConnect site. If you have more than one thermostat it is recommended that you register all of them with the same credentials.
Sometimes WiFi thermostats are placed on the edge of the signal range, this can cause intermittent connectivity. Alternatively, obstructions of the thermostat signal is also a factor, anything that could potentially block the signal such as metal cabinets, large mirrors, or very thick walls could have an impact on how well the signal gets through. The easiest way to fix the issue may be to add another wireless access point and put it in between the router and the thermostat to boost the signal.
Yes, there are several ways to access WiFi and Ethernet thermostats on different networks from one place. This can be done using our CloudConnect service, DirectConnect, a web browser via WAN IP address, or through the IP Command Center using external IP addresses.
With the faceplate connected to the backplate, look through the top vents of the backplate. If you see a red LED illuminated on the backplate then the backplate and faceplate are not communicating. If you do not see a red LED on then the backplate and faceplate are communicating.
Click the link below the log in fields labeled "forgot your password".
There is currently no native app set up in the App Store. However, each Wi-Fi and Ethernet thermostat has a built-in set of web pages with responsive design. The responsive design will automatically detect that you connected to the thermostat with an iPhone and show the thermostat pages in a manner that looks like a native app; it's called a web app. Additionally, both the CloudConnect and DirectConnect environments are of responsive design and have built-in web app features including connection for all of your thermostats, even multiple sites, right from a single mobile screen. You have the option of using the free DirectConnect service and port forwarding your devices or using the CloudConnect service without needing to port forward. Both methods allow a simple icon to be added to your home screen, giving you a single-tap launch for access to all of your thermostats.
NetX thermostats and sensors are accurate to +/- 1º F. The accuracy of the thermistor is +/- .01%.
Yes, the NT-TEMP is required for remote sensing. NetX thermostats use an advanced remote sensor bus which has active electronics, not just a passive temperature sensor.
Yes! There are several methods. You can integrate our software into your automation system via our API.
You will only need to port forward your thermostats if you are going to try to access them from outside the LAN and want to communicate directly with them. If you are unfamiliar with how to do port forwarding you can go to portforward.com for step-by-step instructions. If you cannot find instructions on portforward.com for your router refer to the user's manual or another online source for instructions. If you are planning to use the CloudConnect service you do not need to port forward your devices to access them from outside the LAN via the cloud service.