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Network Controller & Gateways

How do I set the time on my thermostat or controller manually? How do I set the time on my thermostat or controller manually?

Go into the configuration settings and select the time and date settings.  Uncheck the "Sync Clock Automatically" checkbox and check the "Set Clock Manually" checkbox.  Then you will be able to change the time to whatever you want.

What is the maximum distance I can run cable for an XBus system?

It is not recommended to exceed 125ft between thermostats.  For XBus systems, each CAT5 cable run can be no longer than 1,000ft in total with no more than 8 thermostats on a single CAT5 cable run.  It is highly recommended to use an NT-TB terminal board as a hub for your XBus thermostat cabling.  Each 'drive' (X1/X2) on a network controller can support up to 2,000ft and a maximum of 16 thermostats.  With each controller having two drives, up to 32 thermostats can be supported on up to 4,000ft of CAT5 cable.

How should I wire the X1 and X2 terminals on my XBus controller?

The X1 and X2 terminals should be connected to the corresponding terminals on the thermostat.  It is recommended to balance the number of connections to each of the four terminals on the controller.  If you have an older controller with only three terminals balance the number of wires connecting to the two X1 terminals.

I had a power outage and now I cannot connect to some of my XBus/Strongmesh thermostats in the Command Center software. How do I get them back online?

In the event of a power outage or power surge, the thermostats may reset and go back to address 1. Check the thermostat addresses by holding the mode and fan buttons simultaneously for twelve seconds, this will show the address of the thermostat. Multiple thermostats with the same address will cause the controller not be able to communicate with them. In this case, set the thermostats back to the correct addresses. If you do not find a solution to the issue in this FAQ section, contact support.

The time on my controller is not syncing properly. I am getting the wrong date. How can I get the .ntp server to sync?

Check your DNS settings to make sure they are correct.  If you don't have valid DNS addresses to use, you can always use google's defaults of for the Primary DNS and for the Secondary DNS.

I had a power surge and now my controller is not working properly. What could be the cause of this problem?

A power surge may damage the network controller and/or the thermostats. Check the NT-IPXB controller and make sure it has information scrolling across the LCD. Try logging in to the controller via IP address in a browser and see if it is showing up. If it is showing up, make sure all the settings are correct. If all settings are correct, try doing a power cycle on the controller. If it is still not connecting, check the thermostats to make sure there is not a bad thermostat in the chain (XBus) somewhere by pulling off the faceplates one by one and see if the connection re-establishes during this process. You may also check the X1 and X2 terminals to make sure they did not get shorted out. If you are still having issues you may have a damaged controller, contact support for further troubleshooting.

What is a static IP address and how does it differ from a dynamic address?

A static IP address is an address that does not change.  Alternatively, a dynamic address via DHCP (Dynamic Host Configuration Protocol) is an address that is assigned by the router and may change based on any of several parameter settings in the router, including lease time or if the router/access point resets.  Your router will have a DHCP range and will randomly assign any devices on the network that are set to DHCP to an address within that range at designated intervals.  

Leaving a NetX WIFi or Ethernet thermostat in DHCP mode is okay if you're using the CloudConnect option. If you are using CloudConnect, there is no need to have static IP addresses because the cloud identifies the thermostat via MAC ID, and that never changes.

If you're using the NetX-IP Command Center and/or DirectConnect for controlling your thermostats, it is important to use Static IP addressing for each thermostat. Otherwise, if you're using DHCP addressing when a thermostat's address changes due to DHCP reassignment the address in the NetX-IP Command Center will no longer be valid.  

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