Skip to main content

Wi-Fi Thermostats

How can I tell if my Wi-Fi thermostat is connected to my network?

Look at the backplate with the faceplate off. There are two LEDs on the PCB, a green LED, and a red LED.  If the green LED is off then the thermostat is not communicating with the WiFi network.  If the green LED is blinking then the thermostat is in ad hoc mode and is ready to be put on your local network.  If the green LED is solid then the thermostat is on the network and communicates.

Another way to see if your thermostat is communicating with the network without taking the faceplate off is to look at the LCD display.  For newer backlight versions, the display will show a radio tower if the thermostat is in ad hoc mode, signal bars if the thermostat is on your network, and if there is neither the thermostat is not connected to a network and not in ad hoc mode.  The signal bars do not indicate signal strength, only that there is a signal being detected.  On older generation non-backlight thermostats, the display will show a satellite icon if the thermostat is in ad hoc mode, satellite+lightning bolt icons if the thermostat is on your network, and if there is neither the thermostat is not connected to a network and not in ad hoc mode.  

Will changing only the mode cause the thermostat to deviate from the set schedule?

Changing the mode will set the thermostat into override mode and it will continue in the altered mode for the duration of the override timer.  To return to the schedule after changing the mode you can either press the resume button or allow the override timer to end.

How do I register/claim my device?

To register your device you will go to the configuration tab and fill in at least the state and zip code under the address field.  After you have filled in the address information hit the "Apply" button next to the "Contact" box.  Then you will enter your email address and put in a password to create login credentials.  After you have filled in the login credentials boxes hit the apply button.  The page will refresh and ask you to log in using the information you just changed.  You have now claimed your device.

How do I set the time on my thermostat or controller manually? How do I set the time on my thermostat or controller manually?

Go into the configuration settings and select the time and date settings.  Uncheck the "Sync Clock Automatically" checkbox and check the "Set Clock Manually" checkbox.  Then you will be able to change the time to whatever you want.
 

Is there a way to force the second stage to come on?

If your equipment is 2-stage, first make sure your DIP switches are set correctly to allow second-stage operation. In order to bring on the second stage faster than the efficient fuzzy-logic algorithm (about 15-20min after the first stage, if needed):

1) set the heating or cooling setpoint at room temperature and let the display return to normal operation.
2) move the heat or cool setpoint up or down three degrees. After normal protection time-outs have been satisfied (2 or 4 minutes depending on your configuration), the thermostat will start the first stage.
3) Once the first stage is running, adjust the setpoint three more degrees in the same direction. The second stage will start.

This method bypasses the thermostatic control algorithm for this single heating/cooling cycle.

How do I adjust the length of time the override feature will be active?

Go to the configuration page in the thermostat settings and look for the box in the second row down labeled "Override Timer".  Set the amount of time for an override.  If you check the "Hold Override Until Occupied" box, the override changes will stay in effect until the next occupied schedule occurs.

How do I set schedules?

From the PC software, Cloud Connect, or directly from the IP address of the thermostat in a browser go to the schedules tab.  Check the active box above the schedule number then set the time you would like the schedule to start.  Enter the setpoints you would like the schedule to reflect, the cool temperature will be the maximum temperature that will be reached before the air conditioner will turn on and the heat temperature will be the lowest temperature that will be reached before the heat will turn on.  Select whether the room will be occupied or unoccupied during this time and set the mode and fan to your desired setting.  Click the “apply” button in the lower right corner to save the schedule.  

It is recommended to have the schedules in chronological order.  You may then copy the schedule to any additional days you want to have the same schedule.  To do this you select the day of the week you would like to copy from the tabs at the top of the menu.  Once you are on the correct day click the checkbox(es) for the day(s) you wish to copy down at the bottom of the menu.  Click the “apply” button to save the changes you made.
 

Subscribe to Wi-Fi Thermostats