Go to the configuration page in the thermostat settings and look for the box in the second row down labeled "Override Timer". Set the amount of time for an override. If you check the "Hold Override Until Occupied" box, the override changes will stay in effect until the next occupied schedule occurs.

Check the power supply to ensure the thermostat is getting the proper voltage (about 24 volts). The red wire from the backplate and the red wire from the thermostat cable must both be in the R terminal. The black wire from the backplate and the common (color varies) wire from the thermostat cable must both be in the 24V(c) terminal.

Remove the faceplate then press and hold the “Setup” button until the LEDs flash then, do three short presses. The LEDs will go off and the thermostat will reboot. After this is done the thermostat will be back to the factory settings.

There is currently not a native app set up in the App Store. However, each Wi-Fi and Ethernet thermostat has a built-in set of web pages with responsive design. The responsive design will automatically detect that you connected to the thermostat with an iPhone and show the thermostat pages in a manner that looks like a native app; it's called a web app. Additionally, both the CloudConnect and DirectConnect environments are of responsive design and have built-in web app features including connection for all of your thermostats, even multiple sites, right from a single mobile screen.

There is not currently an Android app available however, each Wi-Fi and Ethernet thermostat has a built-in set of web pages with responsive design. The responsive design will automatically detect that you connected to the thermostat with a mobile device and show the thermostat pages in a manner that looks like a native app; it's called a web app. Additionally, both the CloudConnect and DirectConnect environments are of responsive design and have built-in web app features including connection for all of your thermostats, even multiple sites, right from a single mobile screen.

We support all browsers supporting html5, however, as browser updates are released very quickly, if you experience usage issues with one browser, please try a different browser.

If your equipment is 2-stage, first make sure your DIP switches are set correctly to allow second stage operation. In order to bring on second stage faster than the efficient fuzzy-logic algorithm (about 15-20min after first stage, if needed):

You can find the manual for all of our devices under the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.