Why am I getting a message in the IP-Command Center, when I try to set schedules, that says I am outside my heat and cool parameters?

First, check to make sure that your scheduled setpoints are within the the min/max cooling and heating setpoints on the configuration page. If this is correct then check your inactive schedules to make sure they are within the min/max cooling and heating parameters. Even if the schedules are inactive, it could cause an issue if the parameters are outside the min/max setpoints.

How do I set schedules?

From the PC software, Cloud Connect, or directly from the IP address of the thermostat in a browser go to the schedules tab. Check the active box above the schedule number then set the time you would like the schedule to start. Enter the setpoints you would like the schedule to reflect, the cool temperature will be the maximum temperature that will be reached before the air conditioner will turn on and the heat temperature will be the lowest temperature that will be reached before the heat will turn on.

How can I tell if my Wi-Fi thermostat is connected to my network?

Look at the backplate with the faceplate off. There are two LEDs on the PCB, a green LED and a red LED. If the green LED is off then the thermostat is not communicating to the WiFi network. If the green LED is blinking then the thermostat is in ad hoc mode and is ready to be put on your local network. If the green LED is solid then the thermostat is on the network and communicating.

I cannot connect to the cloud service, what should I do?

Make sure that you have setup an account and that it is not expired. Make sure you are entering the correct email and password. If you cannot remember your password hit the "forgot password" button at the login page. If you have confirmed that the login credentials are correct, contact support and let them know you are having an issue.

Why can't I see any devices in the Device Explorer tool?

Check to make sure you are on the same network. If the green LED on the backplate of the thermostat is solid then it is connected to a network, your router settings may be preventing the Device Explorer from detecting the thermostat.

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