Why can't I see the ad hoc network from my phone or other mobile device.

If you are using an Android device, it is not configured to detect ad hoc networks by default. You will need to either find a third party app that allows connection to ad hoc networks or try another device that allows ad hoc connections. Windows 7 and earlier will detect ad hoc networks, as well as all iOS devices.

How do I change passwords for my thermostats?

To change the password, access the thermostat and click on the Configuration tab. Down in the bottom right corner there is a box labeled Password, enter the new password you want and click the Apply button.

What is a static IP address and how does it differ from a dynamic address?

A static IP address is an address that does not change. Alternatively, a dynamic address via DHCP (Dynamic Host Configuration Protocol) is an address that is assigned by the router and may change based on any of several parameter settings in the router, including lease time or if the router/access point resets. Your router will have a DHCP range and will randomly assign any devices on the network that are set to DHCP to an address within that range at designated intervals.

What Wi-Fi security protocols do your thermostats support?

NetX Wi-Fi thermostats support WEP 40/64-bit ASCII, WEP 40/64-bit Hex, WEP 104/128-bit ASCII, WEP 104/128-bit Hex, WPA-PSK, and WPA2-PSK2. It is important to match the thermostat's Wi-Fi security type with that of your wireless network, otherwise, you will not be able to connect the thermostat to your network. It is highly recommended to use either WPA or WPA2 security on your network due to better security.

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