Why do I need to register my device?
It is not necessary to register your device. There are 3 main reasons for registering a thermostat:
1. Remote access via CloudConnect. Annual service fees apply.
2. Remote access via DirectConnect. Router port forwarding required. No annual fees.
3. Courtesy connectivity alerts. If a registered thermostat does not "phone home" in any 4 hour period, a courtesy email is sent to the log-in email address.
If no clock is set (flashing 12:00) what are the override times?
In unlocked mode if the thermostat is run without setting the time the override will run until manually changed or until the clock is set and schedules start running.
In locked mode when the thermostat is run without setting the time the override will last for the duration of the override timer (set in the basic configuration). The default override timer is 8 hours. Once the override timer has expired the thermostat will revert to the non-override manual setpoints.
What are the default factory setpoints?
The default setpoints upon first powering the thermostat on are:
Cooling - 76 F
Heating - 68 F
Mode - Auto
How do I change passwords? Do I have to re-register the thermostats and re-import them into the PC Software?
To change the password go to the basic configuration page in either the IP Command Center or directly through IP address in a browser. From the configuration page enter the new password you wish to switch to and click the register thermostat button. If you are using the IP Command Center the software will prompt you to re-enter the new credentials to login to the thermostat.
How do I change from Direct Connect to Cloud Connect with my thermostats?
To switch from Direct Connect to Cloud Connect you simply need to purchase a subscription to the cloud service and login using the same email and password that you used to claim the thermostat.
I am a building owner and have multiple tenants. How can I manage all the leased spaces from my office, while giving the individual tenants access to their individual thermostats with their smart phones and other devices?
This can be done by using our Cloud Connect service. The Cloud Connect service allows access to multiple thermostats via any web browser and mobile devices. You can set different passwords to allow limited access to specific users.
What Wi-Fi security protocols do your thermostats support?
NetX Wi-Fi thermostats support WEP 40/64-bit ASCII, WEP 40/64-bit Hex, WEP 104/128-bit ASCII, WEP 104/128-bit Hex, WPA-PSK, and WPA2-PSK2. It is important to match the thermostat's Wi-Fi security type with that of your wireless network, otherwise you will not be able to connect the thermostat to your network. It is highly recommended to use either WPA or WPA2 security on your network due to better security.
