Why isn't my occupancy sensor triggering the occupied mode?
In order for the occupancy sensor to switch the thermostat into occupied mode the override timer in the thermostat configuration must be set to greater than 0:00. This setting can be found on the configuration page.
I lost the manual for my device, how can I get another one?
You can find the manual for all of our devices under the products page. Go to the desired device and look under the "Docs" tab. Note: If you have an older device that is no longer in production contact support for a copy of the manual.
I don’t want my NT-TEMPs to average the temperature, how do I do this?
If you would like individual readouts from each NT-TEMP, you will need probes connected to them via the Aux terminals and set them up as AUX devices.
Do I need the NT-TEMP for remote temperature sensors?
Yes, the NT-TEMP is required for remote sensing. NetX thermostats use an advanced remote sensor bus which has active electronics, not just a passive temperature sensor.
