For Single User Applications:
1) Install ONE copy of the Net/X-IP Command Center on a PC, virtual machine or Windows-based server.
2) Up to 500 thermostats can be in a single project file
3) MULTIPLE INSTANCES of the NetX-IP Command Center MAY BE RUN SIMULTANEOUSLY on the same PC, virtual machine or Windows-based server, AS LONG AS THERE IS NO THERMOSTAT IN MORE THAN ONE PROJECT FILE that is open at the same time. It is required that the user manage this.

For Multi-User Applications:
1) Install ONE copy of the Net/X-IP Command Center on a PC, virtual machine or Windows-based server.
2) Up to 500 thermostats can be in a single project file
3) MULTIPLE INSTANCES of the NetX-IP Command Center MAY BE RUN SIMULTANEOUSLY on the same PC, virtual machine or Windows-based server, AS LONG AS THERE IS NO THERMOSTAT IN MORE THAN ONE PROJECT FILE that is open at the same time. It is required that the user manage this.

If multiple users need access to the Net/X-IP Command Center, it is highly recommended that it be installed on a server and only ONE user be active in a project file at a time.

For Applications Needing Simultaneous Access via Multiple Users:
1) Use the NetX-Cloud.com Web Environment

Net/X Wi-Fi thermostats support WEP 40/64-bit ASCII, WEP 40/64-bit Hex, WEP 104/128-bit ASCII, WEP 104/128-bit Hex, WPA-PSK, and WPA2-PSK2. It is important to match the thermostat's Wi-Fi security type with that of your wireless network, otherwise you will not be able to connect the thermostat to your network. It is highly recommended to use either WPA or WPA2 security on your network due to better security.

To remove a thermostat from your project file right click on the device in the tree on the left and select 'Remove'.

Make sure the tables button is active. If the button is active make sure the window isn't resized to the bottom of the screen.

To change the password, access the thermostat and click on the Configuration tab. Down in the bottom right corner there is a box labeled Password, enter the new password you want and click the Apply button.

In order for the occupancy sensor to switch the thermostat into occupied mode the override timer in the thermostat configuration must be set to greater than 0:00. This setting can be found on the configuration page.

Make sure you are entering the ASCII port not the http port number. If you are seeing the IP address in the top right corner instead of the name of the thermostat, the information is not entered correctly.

Yes, there are several ways to access WiFi and Ethernet thermostats on different networks from one place. This can be done using our CloudConnect service, DirectConnect, a web browser via WAN IP address, or through the IP Command Center using external IP addresses.

You will only need to port forward your thermostats if you are going to try to access them from outside the LAN and want to communicate directly with them. If you are unfamiliar with how to do port forwarding you can go to portforward.com for step by step instructions.  If you cannot find instruction on portforward.com for your router refer to the users manual or another online source for instructions. If you are planning to use the CloudConnect service you do not need to port forward your devices to access them from outside the LAN via the cloud service.

Click the link below the login fields labeled "forgot your password".

If your router credentials changed then the thermostats will not have the correct login info to connect to it. There are multiple ways to fix this problem. The easiest way to fix it if you have many thermostats is to change the security type, SSID and password of the new router to the same security type, SSID and password as the old router. This will allow the thermostats to reconnect without having to adjust the settings.

Another way to get them on the network is to know what the new SSID and password will be ahead of time and go to the network settings page on the thermostat and change the settings before changing the router. This will allow the thermostats to automatically connect when the new router is installed.

The third way to put them on the new router network is to reset the thermostats and go from the ad hoc mode to the new network like you are setting up a new thermostat. If you choose to go this route you will need to reset your schedules afterwards.

A fourth method would be to use WiFI Protected Setup (WPS) if your new router has that capability. You will need to place your router in WPS mode, go to a thermostat, remove the faceplate, Press and release the SETUP button. This will put the thermostat into WPS mode and the router and thermostat will negotiate the security information, usually within about 60 seconds. Depending on the router, you may need to place the router into WPS mode again for each thermostat.

In order to use our DirectConnect service you will need to make sure you have claimed your devices and entered at least a state and zip code in the address field. Use the same login credentials on the DirectConnect page as you used to claim the device.

You must first register your thermostat under the configuration tab in either a browser or the Command Center. The information you used to register your device will be your login for the CloudConnect site. If you have more than one thermostat it is recommended that you register all of them with the same credentials.

First, check to make sure that your scheduled setpoints are within the the min/max cooling and heating setpoints on the configuration page. If this is correct then check your inactive schedules to make sure they are within the min/max cooling and heating parameters. Even if the schedules are inactive, it could cause an issue if the parameters are outside the min/max setpoints.

From the PC software, Cloud Connect, or directly from the IP address of the thermostat in a browser go to the schedules tab. Check the active box above the schedule number then set the time you would like the schedule to start. Enter the setpoints you would like the schedule to reflect, the cool temperature will be the maximum temperature that will be reached before the air conditioner will turn on and the heat temperature will be the lowest temperature that will be reached before the heat will turn on. Select whether the room will be occupied or unoccupied during this time and set the mode and fan to your desired setting. Click the “apply” button in the lower right corner to save the schedule.

It is recommended to have the schedules in chronological order. You may then copy the schedule to any additional days you want to have the same schedule. To do this you select the day of the week you would like to copy from the tabs at the top of the menu. Once you are on the correct day click the checkbox(es) for the day(s) you wish to copy to down at the bottom of the menu. Click the “apply” button to save the changes you made.

Make sure that you have setup an account and that it is not expired. Make sure you are entering the correct email and password. If you cannot remember your password hit the "forgot password" button at the login page. If you have confirmed that the login credentials are correct, contact support and let them know you are having an issue.

Check to make sure you are on the same network. If the green LED on the backplate of the thermostat is solid then it is connected to a network, your router settings may be preventing the Device Explorer from detecting the thermostat.

Go to the configuration page in the thermostat settings and look for the box in the second row down labeled "Override Timer". Set the amount of time for an override. If you check the "Hold Override Until Occupied" box, the override changes will stay in effect until the next occupied schedule occurs.

There is currently not a native app set up in the App Store. However, each Wi-Fi and Ethernet thermostat has a built-in set of web pages with responsive design. The responsive design will automatically detect that you connected to the thermostat with an iPhone and show the thermostat pages in a manner that looks like a native app; it's called a web app. Additionally, both the CloudConnect and DirectConnect environments are of responsive design and have built-in web app features including connection for all of your thermostats, even multiple sites, right from a single mobile screen. You have the option of using the free DirectConnect service and port forwarding your devices or using the CloudConnect service without needing to port forward. Both methods allow a simple icon to be added to your home screen, giving you single tap launch for access to all of your thermostats.

Available in the Google Play store or at https://play.google.com/store/apps/details?id=com.foxglovelabs.NetworkTh.... However, each Wi-Fi and Ethernet thermostat has a built-in set of web pages with responsive design. The responsive design will automatically detect that you connected to the thermostat with a mobile device and show the thermostat pages in a manner that looks like a native app; it's called a web app. Additionally, both the CloudConnect and DirectConnect environments are of responsive design and have built-in web app features including connection for all of your thermostats, even multiple sites, right from a single mobile screen. You have the option of using the free DirectConnect service and port forwarding your devices or using the CloudConnect service without needing to port forward. Both methods allow a simple icon to be added to your home screen, giving you single tap launch for access to all of your thermostats.

There are two ways you can set the time on your NT-RELAY. The first option is to set the time through the Command Center software. Depending on which version of the Command Center you are using the menu will vary slightly. First select the tab at the top of the screen labeled tasks. From the drop down menu you will either select set controller clock or set relay clock. You will get a pop up that will ask if you want to sync the time. Click okay to set the time.

The second way to set the time on your NT-RELAY is to go the IP address of your relay followed by /setup.html. Select the tab labeled date/time at the top of the screen. From there you will be able to sync the time with an .ntp server or set the time manually.

This depends on what you are looking to do and what hardware you have. If you are using the StrongMesh/XBus system and would like to keep everything on a LAN, the Command Center would be your preferred solution. If you want to be able to access the Command Center from multiple places you can set up a VPN to the machine running the Command Center. Alternatively if you do not wish to setup a VPN and still want to be able to access your setup remotely you can sign up for the netx-web service. You may also access your system remotely in the Command Center using the WAN IP addresses of your controllers.

If you are using our Wi-Fi or Ethernet thermostats and want to connect using a LAN you will want the NetX-IP Command Center. You may also setup a VPN for the IP Command Center to access it from multiple places. If you want to connect through the WAN there are multiple options available. You can use the direct connect service by claiming your device and logging into the DirectConnect page on the Network Thermostat website.  There is also the CloudConnect service that will allow you to connect using the Cloud. Finally you can use the WAN IP addresses in the IP Command Center to access the system remotely.

For more information, feel free to contact a solutions specialist to help you work through the wide array of options.

Yes! There are several methods. You can integrate our software into your automation system via our API.

You will be sent a download link via email. If you do not see it in your inbox check your spam/junk folder. If you still cannot find it submit another form ensuring that the spelling of your email address is correct.

Yes, NetX software will run on any platform running Windows 2000 or later.