How do I review logged data in the Command Center?

To do this you must have polling turned on. In the Command Center software navigate to the graphing tab on the thermostat menu. This will show you a graph of the data that is being logged for the thermostat. If you wish to export the data click the button labeled show large graph. When the larger graph pops up click the button labeled export to the left of the screen. You may then name the file and export it as a .csv.

I had a power outage and now I cannot connect to some of my XBus/Strongmesh thermostats in the Command Center software. How do I get them back online?

In the event of a power outage or power surge, the thermostats may reset and go back to address 1. Check the thermostat addresses by holding the mode and fan buttons simultaneously for twelve seconds, this will show the address of the thermostat. Multiple thermostats with the same address will cause the controller not be able to communicate with them. In this case, set the thermostats back to the correct addresses. If you do not find a solution to the issue in this FAQ section, contact support.

Can I run multiple instances of the Net/X Command Center at the same time?

For Single User Applications:
1) Install ONE copy of the Net/X Command Center on a PC, virtual machine or Windows-based server.
2) Up to 500 thermostats can be in a single project file
3) MULTIPLE INSTANCES of the NetX Command Center MAY BE RUN SIMULTANEOUSLY on the same PC, virtual machine or Windows-based server, AS LONG AS THERE IS NO CONTROLLER/THERMOSTAT IN MORE THAN ONE PROJECT FILE that is open at the same time. It is required that the user manage this.

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