Make sure the tables button is active. If the button is active make sure the window isn't resized to the bottom of the screen.
The time on my controller is not syncing properly. I am getting the wrong date. How can I get the .ntp server to sync?
Check your DNS settings to make sure they are correct. If you don't have valid DNS addresses to use, you can always use google's defaults of 8.8.8.8 for the Primary DNS and 8.8.4.4 for the Secondary DNS.
Why am I getting spikes in the graphing section of the Command Center and schedules are not firing properly?
Power cycle the controller and check to make sure you are running the most current version of the Command Center software.
How do I review logged data in the Command Center?
To do this you must have polling turned on. In the Command Center software navigate to the graphing tab on the thermostat menu. This will show you a graph of the data that is being logged for the thermostat. If you wish to export the data click the button labeled show large graph. When the larger graph pops up click the button labeled export to the left of the screen. You may then name the file and export it as a .csv.
I had a power outage and now I cannot connect to some of my XBus/Strongmesh thermostats in the Command Center software. How do I get them back online?
In the event of a power outage or power surge, the thermostats may reset and go back to address 1. Check the thermostat addresses by holding the mode and fan buttons simultaneously for twelve seconds, this will show the address of the thermostat. Multiple thermostats with the same address will cause the controller not be able to communicate with them. In this case, set the thermostats back to the correct addresses. If you do not find a solution to the issue in this FAQ section, contact support.
I had a power surge and now my controller is not working properly. What could be the cause of this problem?
A power surge may damage the network controller and/or the thermostats. Check the NT-IPXB controller and make sure it has information scrolling across the LCD. Try logging in to the controller via IP address in a browser and see if it is showing up. If it is showing up, make sure all the settings are correct. If all settings are correct, try doing a power cycle on the controller.
Can I run multiple instances of the Net/X Command Center at the same time?
For Single User Applications:
1) Install ONE copy of the Net/X Command Center on a PC, virtual machine or Windows-based server.
2) Up to 500 thermostats can be in a single project file
3) MULTIPLE INSTANCES of the NetX Command Center MAY BE RUN SIMULTANEOUSLY on the same PC, virtual machine or Windows-based server, AS LONG AS THERE IS NO CONTROLLER/THERMOSTAT IN MORE THAN ONE PROJECT FILE that is open at the same time. It is required that the user manage this.
How do I connect to the weather app on my NT-IPXB?
Log in to the device via the IP address. Go to the configuration tab and fill in at least the zip code and the state and click apply.
