What is the maximum distance I can run cable for an XBus system?

It is not recommended to exceed 125ft between thermostats. For XBus systems, each CAT5 cable run can be no longer than 1,000ft total with no more than 8 thermostats on a single CAT5 cable run. It is highly recommended to use an NT-TB terminal board as a hub for your XBus thermostat cabling. Each 'drive' (X1/X2) on a network controller can support up to 2,000ft and a maximum of 16 thermostats. With each controller having two drives, up to 32 thermostats can be supported on up to 4,000ft of CAT5 cable.

How should I wire the X1 and X2 terminals on my XBus controller?

The X1 and X2 terminals should be connected to the corresponding terminals on the thermostat. It is recommended to balance the number of connections to each of the four terminals on the controller. If you have an older controller with only three terminals balance the number of wires connecting to the two X1 terminals.

I had a power outage and now I cannot connect to some of my XBus/Strongmesh thermostats in the Command Center software. How do I get them back online?

In the event of a power outage or power surge, the thermostats may reset and go back to address 1. Check the thermostat addresses by holding the mode and fan buttons simultaneously for twelve seconds, this will show the address of the thermostat. Multiple thermostats with the same address will cause the controller not be able to communicate with them. In this case, set the thermostats back to the correct addresses. If you do not find a solution to the issue in this FAQ section, contact support.

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